HOUSE COMMITEE ON

BUSINESS, LABOR, AND CONSUMER AFFAIRS

 

January 17, 2003   Hearing Room E

8:30 AM Tape 1-2

 

MEMBERS PRESENT:            Rep. Betsy Close, Chair

Rep. Derrick Kitts, Vice-Chair

Rep. Dianne Rosenbaum, Vice-Chair

Rep. Mary Gallegos

Rep. Bill Garrard

Rep. Jeff  Merkley

Rep. Mike Schaufler

 

STAFF PRESENT:                  Jim Stembridge, Committee Administrator

Pam Cox, Committee Assistant

 

MEASURE/ISSUES HEARD:            Organizational Meeting

            Adopt Committee Rules

Informational Meeting

            Consumer Complaints

 

These minutes are in compliance with Senate and House Rules.  Only text enclosed in quotation marks reports a speaker’s exact words.  For complete contents, please refer to the tapes.

 

 

TAPE/#

Speaker

Comments

 

TAPE 1, A

005

Chair Close

Calls meeting to order at 8:30 a.m.  Opens organizational meeting.

ORGANIZATIONAL MEETING

024

Chair Close

Introduces committee members and staff.

025

Jim Stembridge

Committee Administrator. Explains staff organization and procedures.

040

Chair Close

Discusses committee meeting instructions, times, quorum and committee rules (EXHIBIT A).

076

Rep. Merkley

Asks about Rule 13 regarding the 48 hour notice.

086

Stembridge

Clarifies moving amendments and waving the rule.

113

Rep. Kitts

MOTION:  Moves to ADOPT the proposed Committee Rules

 

 

VOTE:  7-0

 

Chair Close

Hearing no objection, declares the motion CARRIED.

114

Chair Close

Closes organizational meeting and opens informational meeting.

 

 

 

INFORMATIONAL MEETING

Consumer Complaints

129

Cheryl A. Pellegrini

Department of Justice. Describes the Consumer Complaint Hot Line.

197

Pellegrini

Explains the number of complaints and introduces the Slamming Bill.

204

Chair Close

Asks for explanation of Bill.

206

Pellegrini

Explains.

217

Chair. Close

Asks for clarification on what is meant by telephone spamming.

218

Pellegrini

Explains.

223

Chair Close

Asks about the percentage of complaints received.

245

Pellegrini

Explains telephone slamming and SB 120.

252

Chair Close

Asks if the provider has to have a written or oral agreement.

254

Pellegrini

Responds.

335

Rep Kitts

Asks for explanation of the Nigerian money transfer scheme.

342

Rep. Gallegos

Asks for the actual number of people complaining.

360

Pellegrini

Answers about 400 people.

TAPE 2, A

005

Pellegrini

Describes advertising agents known as fax blasters, spam complaints.

040

Chair Close

Asks for suggestions concerning solution to SB 121.

050

Pellegrini

Answers.

053

Rep. Garrard

Asks about proportions of each state with regards to population.

059

Pellegrini

Answers.

077

Rep. Gallegos

Asks about technology to help recover funds.

099

Rep. Schaufler

Asks for written information.

102

Pellegrini

Offers to return with additional information.

107

Rep. Schaufler

Asks about committee workload.

123

Rep. Rosenbaum

Asks about sharing complaints with other agencies, and how this is coordinated.

120

Pellegrini

Answers.

147

Rep. Rosenbaum

Asks about connection between this process and class action litigation.

166

Pellegrini

Answers.

215

Rep. Schaufler

Asks about the funding and impact of Measure 28.

220

Pellegrini

Explains funding and the impact of the measure.

256

Rep. Schaufler

Asks question regarding staff cuts.

257

Pellegrini

Explains.

296

Rep. Merkley

Asks for clarification of identify theft and whether credit bureaus notify consumers.

303

Pellegrini

Gives explanation of flagging accounts.

318

Rep. Gallegos

Asks about solutions for consumers from the Task Force Committee.

323

Pellegrini

Explains how her agency is a victim’s assistance program.

345

Chair Close

Closes informational meeting. Adjourns the committee at 9:30 a.m.

EXHIBIT SUMMARY

 

A – Committee Rules, Jim Stembridge, 2 pp

B - Consumer Protection, Fast Facts, Cheryl. Pellegrini, 4 pp