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The Oregon Administrative Rules contain OARs filed through July 15, 2016
 
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OREGON MILITARY DEPARTMENT,
OFFICE OF EMERGENCY MANAGEMENT

 

DIVISION 80

9-1-1 EMERGENCY COMMUNICATIONS SYSTEM PROGRAM

104-080-0000

Purpose

The purpose of the State of Oregon’s 9-1-1 program in establishing the emergency communications system is:

(1) To provide the continued operation of 9-1-1 and emergency communications services statewide.

(a) To provide consistent statewide access to police, fire, or emergency medical service through the emergency communications system when an emergency call is made to 9-1-1.

(b) To support 9-1-1 jurisdictions by continuing to pursue technologies and solutions that improve levels of service and promotes efficiencies in the statewide emergency communications system.

(2) To ensure reliable statewide operation and maintenance of the emergency communications system by providing a public safety answering point with:

(a) Access to the emergency communications system and network for use by the public safety answering point;

(b) Customer premises equipment with comparable functionality; and

(c) A mapping platform to assist with locating an emergency caller.

(3) To distribute and monitor the expenditure of 9-1-1 tax funds in all accounts including the tax funds distributed to 9-1-1 jurisdictions.

(4) To monitor, review and assess the efficiency of emergency communication services throughout the State of Oregon.

(5) To implement the policies and requirements of ORS 403.100 to 403.165 and ORS 403.235 to 403.250.

Stat. Auth.: ORS 403.120(1)(a)
Stats. Implemented: ORS 403.105 - 403.165
Hist.: EMD 2-1992, f. & cert. ef. 4-17-92; EMD 3-1992(Temp), f. & cert. ef. 7-15-92; EMD 3-1993(Temp), f. & cert. ef. 1-15-93; EMD 1-1997, f. & cert. ef. 8-15-97; OEM 1-2003, f. & cert. ef. 1-15-03; OEM 2-2010, f. & cert. ef. 2-5-10; OEM 1-2015(Temp), f. & cert. ef. 6-5-15 thru 12-1-15; OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0100

Definitions

The definitions in ORS 403.105 and the following definitions apply to OAR chapter 104, division 80:

(1) "Automatic Location Identification” (ALI) has the meaning set forth in ORS 403.105.

(2) "Automatic Number Identification” (ANI) has the meaning set forth in ORS 403.105.

(3) "Computer Aided Dispatch” (CAD) means a computer based system that aids PSAP telecommunicators by automating selected dispatching and record keeping activities.

(4) "Customer premises equipment” (CPE) means hardware and software required to process the data traveling on the network to allow the display of ANI and ALI information while enabling contact with the caller in a synchronous manner.

(5) "Database Management System" (DBMS) means the combination of manual procedures and computer programs used to create, store, manipulate and update data.

(6) "Emergency Communications System Interoperability" means the capability for two or more PSAPs or the Office to share resources received by a provider or when a PSAP or the Office obtains services from two or more providers.

(7) “Emergency Service Number” (ESN) means a 3 to 5 digit number that represents one or more ESZs.

(8) "Emergency Service Zone" (ESZ) means a defined geographical territory consisting of a specific combination of law enforcement, fire and emergency medical services coverage areas represented by an ESN.

(9) “Enhanced 9-1-1 telephone service” (E9-1-1) has the meaning set forth in ORS 403.105.

(10) “Geographic Information System” (GIS) means a combination of data, hardware, software, personnel, and procedures used for the development, maintenance, manipulation, and display of 9-1-1 mapping data at the PSAP.

(11) "Master Street Address Guide” (MSAG) means a database of street names containing address ranges with their associated communities that denotes emergency service numbers for the emergency communications system.

(12) "Network" includes:

(a) A system of interconnected equipment used to transmit or receive information;

(b) A series of connecting points that may be joined to create communications pathways intended to allow access into the emergency communications system;

(c) Connecting points that include all Oregon PSAPs, providers, facilities and services required to complete the emergency call and deliver data between points on the network; and

(d) Provider-based connections terminating on CPE within each primary PSAP.

(13) "Network Exchange Services" includes:

(a) Intrastate communications services required to deliver E9-1-1; and

(b) Any communications service in which the information transmitted originates and terminates within the boundaries of the State of Oregon.

(14) “Office” means the Office of Emergency Management.

(15) "P.01 Grade of Service" means emergency communications service in which no more than one call in 100 attempts receives a busy signal on the first attempt during the average busiest hour.

(16) "Position Location" means a point on the surface of the Earth described as "x, y" coordinates, and may also include a “z” coordinate, when available, that describes elevation in feet from Mean Sea Level.

(17) “Primary public safety answering point” (primary PSAP) has the meaning set forth in ORS 403.105.

(18) "Provisioning" means the process of providing or obtaining needed equipment or services.

(19) “Secondary public safety answering point” (secondary PSAP) has the meaning set forth in ORS 403.105.

(20) "Selective Routing" means the process of routing an emergency call to the appropriate primary PSAP based on the caller’s number information (ANI), but may also include other factors, such as the caller’s location information (ALI), time of day or call class of service.

(21) “Telecommunicator” means a person employed by a 9-1-1 jurisdiction whose primary duties are receiving, processing and transmitting public safety information received during an emergency call delivered through the emergency communications system.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0110

Requirements of the Office

(1) Upon written notice to the 9-1-1 jurisdiction and the primary PSAP, the Office may audit the 9-1-1 jurisdiction or the primary PSAP for compliance with the 9-1-1 jurisdiction plan, ORS 403.100 to 403.165 and ORS 403.235 to 403.250, and OAR chapter 104, division 080.

(2) The Office shall collect and maintain a list of contact information for each primary and secondary PSAP and make the list available on the Office’s website, including:

(a) PSAP name;

(b) Physical or mailing address;

(c) 10-digit 24-hour emergency number;

(d) 10-digit 24-hour non-emergency number; and

(e) Name(s) and title of primary point of contact.

(3) The Office shall collect and maintain an itemized list of the CPE necessary to receive emergency calls through the 9-1-1 emergency communications system, including the equipment lifespan described by the manufacturer, and the equipment’s update and maintenance schedule.

(4) The Office shall approve or reject all ESNs requested by a primary PSAP for use in the 9-1-1 GIS, MSAG and ALI databases. The Office will make a reasonable attempt to prevent duplication of these ESNs, validate that the number aligns with the designated block of ESN numbers, and ensure compatibility with the Oregon ALI Format. The Office may, as required, assign or direct reassignment of ESNs to prevent unnecessary duplication, confusion or misrouting of emergency calls.

(5) The Office shall coordinate and oversee the implementation of 9-1-1 GIS in Oregon, which may include the following activities:

(a) Identify and adopt technical standards and requirements;

(b) Identify and establish procedures for 9-1-1 GIS data maintenance;

(c) Identify and establish development of critical GIS data layers for use in current and future mapping systems and 9-1-1 functional elements; and

(d) Define and establish a standard GIS data model to be used for the development, transfer, and storage of critical GIS data layers.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0120

Requirements of a 9-1-1 jurisdiction in operation of a primary PSAP

(1) All emergency calls received in the State of Oregon must be answered by a telecommunicator.

(2) A telecommunicator at a primary PSAP must attempt to avoid multiple call transfers and must transfer an emergency call only when necessary.

(3) A telecommunicator at a primary PSAP must attempt to obtain the following information from the caller and not rely solely on the automatic display of ANI and ALI information, unless the information is not available at the time of the call:

(a) Location of caller;

(b) Location of the emergency;

(c) Nature of emergency; and

(d) The call back number of the device from which the caller is placing the call.

(4) An automated device may not access the emergency communications system if it does not provide for two-way communication. A primary PSAP is not required to receive, respond to, or process a call by any such automated device.

(5) Except as described in this rule, a primary PSAP may not use a device or program its CPE to offer a choice of options to a caller placing an emergency call without providing assistance from a telecommunicator, including the use of “Automatic Call Attendant” or “Voice Mail.” This rule does not apply to calls received on 10-digit lines.

(6) A primary PSAP may:

(a) Use a queue device with a pre-recorded message informing the caller that all telecommunicators are currently busy and to remain on the line. These "queue" devices must be capable of sequencing calls in a manner that forces the oldest call in the queue to be answered first by the next available telecommunicator.

(b) Use an unintended wireless call screening system with prior written approval from the Office.

(7) A 9-1-1 jurisdiction may request an additional workstation for its primary PSAP by submitting a written request to OEM. A request must demonstrate a need for the increase in workstations based on work load, work flow or other efficiency gains that benefit the citizens of, and visitors to the 9-1-1 jurisdiction. The written request must include the following:

(a) The specific equipment, hardware and software, required for the functionality of the requested workstation;

(b) A description of how the request will meet the specific needs of the primary PSAP;

(c) A description of the expected outcomes;

(d) A staffing plan describing how the additional workstation will be used by the primary PSAP;

(e) The signature of an authorized representative of the 9-1-1 jurisdiction indicating approval of the request; and

(f) Any additional supporting documentation that describes the on-going change in circumstances at the PSAP level requiring the additional workstation. The change in circumstances may not be based on a single occurrence, but may include circumstances such as an increase in work load, increase in service population, or an opportunity to leverage equipment or processes towards an efficiency gain.

(8) A 9-1-1 jurisdiction may request reimbursement for MSAG coordination and update services and GIS data layer development and maintenance. A 9-1-1 jurisdiction must meet the following requirements to receive reimbursement:

(a) A 9-1-1 jurisdiction must have a current agreement with a GIS or MSAG service provider that has been approved by the Office. The agreement must address the payment or reimbursement for GIS or MSAG services.

(b) Each GIS or MSAG provider seeking payment or reimbursement must provide documentation of its billing rates.

(c) Each 9-1-1 jurisdiction must complete signature cards for at least two individuals who are authorized to request and approve a request for reimbursement on behalf of the 9-1-1 jurisdiction.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0125

Obtaining ANI and ALI Information without an Emergency Call and performing a reverse lookup

(1) Queries of a provider’s ANI and ALI database by a primary PSAP, in the absence of an emergency call, are limited to situations in which such action is necessary to locate an individual who may be at risk of death or immediate serious physical harm, poll records to ensure accuracy, or verify MSAG, ANI and ALI data. Queries may include automated or manual reverse lookup, ANI and ALI dip, and the pinging of wireless devices.

(2) A database provider must provide access to ANI or ALI data upon request of a primary PSAP. The database provider must make ANI or ALI data available in a timely manner to meet the requirements of OAR 104, Division 080, and any applicable local or federal requirements.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0135

Use of Non-Published ANI and ALI Information

(1) When the automatic display of ANI and ALI is identified as non-published (NP) information that is not to be made publicly available in phone listings, a primary PSAP must obtain permission from the caller before such ANI or ALI information may be disclosed to the public. A caller grants permission only if the caller identifies him or herself as the person listed in the NP data source and indicates that the NP ANI and ALI information may be disclosed to the public. Any information obtained from a caller in an emergency call may be used for emergency dispatch purposes without permission or restriction. The provider of ANI and ALI shall provide a NP designation in its data sources and shall notify end users of privacy limitations associated with calls placed to the emergency communications system.

(2) All records and reports relating to an emergency call must be reviewed for confidential information prior to public disclosure. Upon determination that confidential information exists, disclosure may take place only after all data received from the NP data source is redacted in compliance with ORS 403.135(2).

(3) Upon receipt of ANI and ALI with a NP designation, the telecommunicator shall indicate that the information is from a NP data source when transferring the ANI and ALI to the dispatcher or a public or private safety agency.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0140

Requirements of providers

(1) A provider must first route emergency calls to the primary PSAP serving the 9-1-1 service area where the call originates.

(2) A provider must provide to the Office documentation, including a description of the process, demonstrating that the P.01 grade of service is met for each primary PSAP.

(3) A provider must provide annually a list of prices for the network exchange services necessary to provide the minimum P.01 grade of service. The list of prices must have been approved within a tariff schedule by the Oregon Public Utilities Commission.

(4) A provider shall develop and maintain a plan to monitor and maintain the quality of its services. On an annual basis or as requested by the Office or 9-1 1 jurisdiction, a provider shall provide documentation to the Office or 9-1-1 jurisdiction that its network is designed to a P.01 grade of service.

(5) A provider providing ANI and ALI must present uniform data streams identified in the Oregon ANI and ALI Format as required for PSAP operations. Such data streams must be transmitted in a manner permitting a PSAP's station terminal equipment to display ANI and ALI information in a predetermined format. Unless otherwise approved by the Office, a provider of ANI and ALI must use the Oregon ANI and ALI Format, hereby incorporated by reference. A provider of ANI and ALI shall search other vendors' ANI and ALI databases to respond to an ANI or ALI request from a PSAP when the requested data does not reside on the providers ANI and ALI database system.

(6) A provider providing ANI or ALI shall provide a complete copy of the ANI and ALI database to the PSAP, or its authorized MSAG Coordinator, on an annual basis or as agreed upon within the contract for service. The copy of the ANI and ALI shall be distributed by the provider of the ANI and ALI to the MSAG coordinator for the PSAP and made available to the Office for the purpose of performing data validation processes.

(7) A provider shall provide an updated MSAG to the designated MSAG coordinator for each PSAP either on a quarterly basis or as agreed upon within the contract for service.

(a) A provider shall provide access to the MSAG to the MSAG Coordinator of each primary PSAP, with full editing permissions to the MSAG database for the designated 9-1-1 service area.

(b) A provider shall provide access to the MSAG to the Office, with full viewing rights to the MSAG database.

[Publications: Publications referred to or incorporated by reference in this rule are available from the Office and are also available at http://www.oregon.gov/OMD/OEM/or911/docs/2004_02_19_oregonali_aliaqor1.pdf.]

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0150

9-1-1 Jurisdiction Plans

(1) 9-1-1 Jurisdiction Plan. A 9-1-1 jurisdiction shall prepare and maintain a 9-1-1 Jurisdiction Plan.

(2) Requirements of a 9-1-1 Jurisdiction Plan. The 9-1-1 Jurisdiction plan must meet the requirements of ORS 403.130 and include:

(a) Name and contact information for the 9-1-1 Jurisdiction, including the physical and mailing addresses;

(b) A description of the 9-1-1 service area served by the 9-1-1 jurisdiction, including a map of the geographical area served and the current total population;

(c) Identification and description of the 9-1-1 jurisdiction’s governing authority;

(d) Name and location of the primary PSAP serving the 9-1-1 jurisdiction, including the physical and mailing addresses, 10-digit emergency phone number, 10-digit non-emergency phone number, and the name and contact information for the PSAP’s director or administrator;

(e) Name, address and contact information for all public and private safety agencies served by the 9-1-1 jurisdiction and primary PSAP as required by ORS 403.115; and

(f) Number of workstations funded from the 9-1-1 Subaccount;

(g) A disaster recovery plan meeting the requirements described in ORS 403.150.

(3) Submittal and Review of 9-1-1 Jurisdiction Plans. A 9-1-1 Jurisdiction must submit completed 9-1-1 jurisdiction plan to:

(a) The Office;

(b) All public and private safety agencies within the 9-1-1 service area; and

(c) Any other public or private entities within the 9-1-1 service area that may be affected by the 9-1-1 jurisdiction plan, including all secondary responders.

(d) By April 1, 2016, a 9-1-1 jurisdiction must complete and submit to the Office its 9-1-1 jurisdiction plan, in writing, signed by the primary point of contact for the 9-1-1 jurisdiction.

(e) The Office will review the 9-1-1 jurisdiction plan for completeness and compliance with these rules. If the 9-1-1 jurisdiction plan is approved, the Office will notify the 9-1-1 jurisdiction that the plan is approved. The Office will keep the 9-1-1 jurisdiction plan on file and review it on an annual basis or as otherwise deemed necessary by the Office;

(f) If the Office rejects the initial 9-1-1 jurisdiction plan, the Office will send the 9-1-1 jurisdiction written notice of the rejection, describing the deficiencies in the plan. The 9-1-1 jurisdiction has 90 days following issuance of the rejection to submit a revised 9-1-1 jurisdiction plan for review. The Office will review the revised 9-1-1 jurisdiction plan and if the revised 9-1-1 jurisdiction plan is unacceptable, the Office will work with the 9-1-1 jurisdiction to resolve any remaining deficiencies.

(4) Annual Review; Amendment of the 9-1-1 Jurisdiction Plan.

(a) Each 9-1-1 Jurisdiction shall review its 9-1-1 jurisdiction plan in January of each year and send the Office updates as necessary or a notice certifying that the plan has been reviewed for the year and no changes have been made.

(b) The 9-1-1 jurisdiction shall submit an amended plan to the Office 30 days prior to any consolidation, co-location, or physical move and within 30 days of any other change in the information included in the 9-1-1 jurisdiction plan.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0160

The Emergency Communications System

(1) The Office shall coordinate with all parties to ensure effective delivery of the emergency call using the emergency communications system, including providers, 9-1-1 Jurisdictions and PSAP staff.

(2) The delivery of an emergency call requires:

(a) A secure network for delivery of ALI;

(b) The secure delivery of ANI by the provider;

(c) CPE at each PSAP for emergency call processing and display;

(d) Mapping software and hardware showing the caller’s location; and

(e) Equipment allowing direct communication with the caller.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0165

Requirements of the Emergency Communications System

The emergency communications system must include:

(1) Basic 9-1-1, including:

(a) A primary PSAP that is automatically accessible anywhere in the 9-1-1 jurisdiction service area by calling 9-1-1;

(b) Dispatch of public and private safety services in the 9-1-1 service area or relay or transfer of emergency calls to an appropriate public or private safety agency; and

(c) Two 9-1-1 circuits from each central office to each primary PSAP.

(2) Enhanced 9-1-1: In addition to the requirements for Basic 9-1-1 set forth in OAR 104-080-0165 (1), Enhanced 9-1-1 emergency communications system must provide at a minimum:

(a) A minimum of two workstations and staffing for at least one of the stations at all times;

(b) Automatic display of the incoming telephone number and address in the designated PSAP at the time of receiving an incoming emergency call;

(c) A network developed to transport address and telephone number information to the designated primary PSAP automatically when an emergency call is placed to 9-1-1; and

(d) Emergency telephone service that provides a P.01 grade of service or better. A primary PSAP may not have fewer than two 9-1-1 circuits.

(3) In addition to the requirements for Basic 9-1-1 and Enhanced 9-1-1, the emergency communications system must include:

(a) A PSAP shall have building security to restrict intentional disruption of operations. All emergency communications system equipment must be accessible only to authorized personnel.

(b) All emergency communications system components and CPE rooms at the PSAP must be protected and internally marked to prevent damage or tampering. For this section, "protected" includes maintaining the ambient room temperature in accordance with the CPE manufacturers' requirements.

(c) A 9-1-1 jurisdiction shall have its telecommunicators trained through the Basic Telecommunications Academy at the Department of Public Safety Standards and Training. A 9-1-1 jurisdiction may provide additional training to its telecommunicators but the 9-1-1 jurisdiction is not eligible for funding from the 9-1-1 Subaccount for such additional training.

(d) A PSAP shall have a battery powered Uninterruptible Power Supply (UPS) or holdover battery supply that must be capable of powering essential CPE at the primary PSAP for a period sufficiently long to enable the motor back-up power equipment recommended in OAR 104-080-0195 (q) to start and stabilize. No calls may be lost during the transition to the motor back-up power equipment.

(e) A PSAP must be equipped with a TTY to provide access to the emergency communications system. In addition to a TTY, a PSAP may provide access to the emergency communications through other devices capable of receiving an emergency call from individuals with hearing or speech impairments pursuant to OAR 104-080-0165 (4) below. Any other device used by the PSAP must comply with Americans with Disabilities Act (ADA) TITLE II, 28 CFR, Part 35, Subpart E, Section 35.161, 35.162.

(f) Workstations. A PSAP telecommunicator workstation must be approved by the Office and, at a minimum, must be equipped with the following:

(A) Emergency call answering device;

(B) ANI display;

(C) ALI display;

(D) Mapping display; and

(E) CAD interface for ANI and ALI.

(g) Recommended Equipment. The Office recommends that each PSAP have additional equipment as set forth in OAR 104-080-0195.

(4) If a PSAP provides text-to-9-1-1 service in addition to TTY, text-to-9-1-1 service must be provided as follows:

(a) A 9-1-1 jurisdiction that provides text-to-9-1-1 service must be capable of receiving Short Message Service (SMS) emergency messages.

(b) When a 9-1-1 jurisdiction provides text-to-9-1-1 services:

(A) A Text Control Center (TCC) must provide ANI and ALI in a uniform data stream along with the text-to-9-1-1 emergency call to the PSAP serving the 9-1-1 jurisdiction.

(B) The 9-1-1 jurisdiction shall ensure that each text-to-9-1-1 emergency call is handled according to the requirements set forth on ORS Chapter 403.

(C) When a PSAP receives a text-to-9-1-1 emergency call originating outside its jurisdictional boundaries, the telecommunicator shall attempt to determine the appropriate responding agency and complete the disposition of the emergency call.

(D) The 9-1-1 jurisdiction must complete testing of the text-to-9-1-1 service to ensure that equipment and services function properly.

Publications: Publications referenced in this rule are available from the Office.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0170

Databases

(1) When interoperability of the emergency communications system requires a provider to share its ANI and ALI information or any other database information with another provider, the provider shall do so, subject to an Office-approved implementation method.

(2) The selective routing database contained within each approved selective routing device must be maintained by the provider of the selective routing device in a manner that accurately reflects the most recent issuance or change of address, service or service account datum within 48 hours of the change.

(3) A provider is responsible for making subscriber information data available through an ANI and ALI database query to the requesting PSAP at the time the PSAP receives or handles an emergency call.

(4) Unless approved by the Office, a provider may not require a PSAP to query more than one ALI database for all emergency calls received by the PSAP.

(5) A provider of an ANI and ALI database is responsible for the provider-based MSAG process, including compilation and continued maintenance. A provider must incorporate into the MSAG changes submitted by a PSAP within 72 hours of the submission.

(6) A provider must make available ANI and ALI information to all PSAPs upon receipt of an emergency call and may not control or limit the PSAP’s access.

(7) ALI information must include the following, if available:

(a) Area code and ANI information of caller;

(b) Date;

(c) Time in 24-hour format;

(d) Non-published designation when requested by the caller;

(e) Subscriber name;

(f) House number;

(g) House number suffix;

(h) Pilot or P-ANI number (if wireless);

(i) Prefix or post directional;

(j) Street name including type;

(k) Location information;

(l) Emergency service number;

(m) Community name;

(n) State;

(o) Office approved class of service;

(p) Caller’s service provider;

(q) Latitude and longitude information of wireless caller location for Phase II wireless, or that of the cell tower for Phase I;

(r) Wireless confidence intervals and reliability factors;

(s) Caller’s elevation, speed, and direction of travel if available;

(t) PSAP name; and

(u) Emergency service number English translation.

(8) Ownership of the MSAG is jointly held between the primary PSAP, the provider, and Office.

(9) The MSAG Coordinator in each 9-1-1 jurisdiction must coordinate with the ANI and ALI database provider to provide for MSAG updates into the ANI and ALI database. MSAG updates may be made as frequently as necessary for the 9-1-1 jurisdiction, but no less frequently than monthly.

(10) All 9-1-1 geographic information data shall be delivered to and shared with the Office. The Office may use, manipulate, process, and store all 9-1-1 GIS data according to industry best practices.

(11) All GIS data must be delivered to the Office in a standard data model, format, and method as set by the Office.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0180

Customer Premises Equipment

(1) Provisioning CPE is subject to approval by the Office and must meet emergency communications system interoperability requirements:

(a) A 9-1-1 jurisdiction may acquire CPE through the incumbent local exchange carrier or, in the alternative, the 9-1-1 jurisdiction may acquire CPE through any other provider providing the CPE meets the standards set by the Office.

(b) Maintenance must conform to the standards set by the Office and may be provided by a utility or other provider.

(2) CPE must include:

(a) Line hold and line indicators for emergency calls;

(b) Common control equipment and, when approved by the Office, Automatic Call Distribution equipment and call sequencers;

(c) Telephone sets used for primary interrogation;

(d) ANI and associated displays;

(e) ALI uniform data stream, data devices, data channels and displays used for primary interrogation;

(3) When a 9-1-1 jurisdiction elects to purchase CPE that is intended to be customer-owned and maintained premises equipment, the 9-1-1 jurisdiction must comply with the following:

(a) The equipment must be compatible with and functionally equivalent to the E9-1-1 network provided by the incumbent local exchange carrier.

(b) Mean time to repair the equipment must meet or exceed standards set by the Office.

(c) Equipment must provide noiseless supervised transfer and conferencing.

(4) A 9-1-1 jurisdiction is responsible for CPE maintenance and provisioning to meet standards set by the Office.

(5) A CPE installation must be capable of both analog and digital receipt of incoming emergency calls, including the ability to accept ANI and ALI on a single digital transport.

(6) The Office shall work with a 9-1-1 jurisdiction that has requested CPE replacement to determine the need for replacement, based on the equipment’s anticipated lifespan. If the 9-1-1 jurisdiction is requesting reimbursement from the 9-1-1 Subaccount, the Office makes the final determination whether or not to replace CPE.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0190

Funding the Emergency Communications System

(1) The Office distributes Emergency Communications Account monies to 9-1-1 jurisdictions quarterly, pursuant to ORS 403.240.

(2) The Office shall maintain a current list of 9-1-1 jurisdictions eligible to receive and expend distributed 9-1-1 tax funds from the Emergency Communications Account.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0195

Emergency Communications Account expenditures

(1) Authorized expenditures from the Emergency Communications Account by the 9-1-1 jurisdiction for the operation of the primary PSAP are:

(a) Telecommunicators salaries;

(b) E9-1-1 telephone line charges;

(c) Components of the emergency communications system used in processing emergency calls;

(d) Transfer and relay telephone line charges to secondary PSAPs;

(e) Emergency Communications System maintenance costs;

(f) Receive only pagers if this is the primary means of notifying responders of an emergency call for service;

(g) Training expenses for telecommunicator training provided by the Department of Public Safety Standards and Training;

(h) Logging recording equipment used to record emergency calls, date and time of the call, and notice to responding agencies of emergency calls for service (recommended);

(i) Public education regarding 9-1-1 use and availability;

(j) Computer data links to responding agencies if this is the means used to notify responding agencies of emergency calls for service;

(k) Base rate charges for ten-digit emergency and non-emergency primary PSAP reporting numbers;

(l) Emergency Notification System;

(m) Radio base stations necessary to notify responders of an emergency call for service;

(n) Computer aided dispatch systems that handle emergency call processing and notification of responding agencies of emergency calls for service;

(o) Telephone and radio equipment;

(p) Administration and overhead (rent, utilities, and maintenance) of a multi-use primary PSAP that includes dispatching of public safety services;

(q) Backup power systems (generators) set for powering the primary PSAP during long term power outages (recommended);

(r) Alternate primary PSAP sites and circuit routing when used for disaster recovery;

(s) Planning and development costs for the 9-1-1 jurisdiction plan

(t) Transmit and receive pagers, portable or mobile radios and repeater stations when used as primary means of notice to responding agencies of an emergency call for service; and

(u) Any other item not covered by ORS 104-080-0195 that is necessary to provide emergency communication services in the primary PSAP service area, upon application by the 9-1-1 jurisdiction and approval by the Office.

(2) Except for the costs of transfer and relay telephone line charges to the secondary PSAP as set forth above, a 9-1-1 jurisdiction is not eligible to receive funding for the operation of a secondary PSAP from this account.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0200

Authorized expenditures from the 9-1-1 Subaccount

The Office shall use funds in the 9-1-1 Subaccount to reimburse or pay the costs of a 9-1-1 jurisdiction. Expenditures authorized to be paid or reimbursed by the Office are only those costs incurred for:

(1) The secure network and associated components that deliver an emergency call from the caller to the primary PSAP with corresponding ANI and ALI information;

(2) Workstation equipment:

(a) CPE for emergency call processing and display;

(b) An instant playback recorder to record each incoming emergency call, preferably of a digital voice storage type with no moving parts and capable of storing at least 10 minutes of emergency calls;

(c) Mapping software and hardware for displaying the caller’s location; and

(d) Equipment allowing direct communication with the caller.

(3) Uninterruptible power supply systems for the components of an emergency communications system in the primary PSAP.

(4) Text-to-9-1-1 system upon prior approval by the Office.

(5) The Office will oversee reimbursement from the 9-1-1 Subaccount for work associated with GIS and MSAG maintenance.

(6) Subject to approval by the Office, reimbursement will be made available for MSAG coordination and update services, GIS data layer development and maintenance, and additional tasks associated with the support of GIS data needed for the mapping display in a PSAP.

(a) The Office is responsible for setting the funding levels and distribution model for GIS and MSAG reimbursement.

(b) The direct payment or reimbursement rate is determined by the Office and incorporates the hourly wage, direct and indirect benefits, overhead costs of employees, and, in the case of private vendors, a reasonable profit mark-up as agreed upon in a service contract.

(c) Any 9-1-1 jurisdiction or provider seeking reimbursement for MSAG or GIS work must first meet the following requirements:

(A) The 9-1-1 jurisdiction or provider must have a signed intergovernmental agreement or contract with the Office;

(B) The 9-1-1 jurisdiction or provider must submit the employee billing rate information to the Office; and

(C) The 9-1-1 jurisdiction or provider must provide the Office with authorized signature cards.

(d) A request for reimbursement must be made using process set by the Office and are subject to Office review for completeness, accuracy, and applicability.

(e) Failure to meet prerequisites or submit requests for direct payment or reimbursement in the manner required by the Office may result in delay or denial of payment.

(7) The following costs of providing emergency communications service are paid directly or reimbursed from the 9-1-1 Subaccount of the Emergency Communications Account, subject to available funds:

(a) Costs of the Network Exchange Services necessary to provide the minimum grade of service defined in ORS 403.115;

(b) Costs for CPE for a primary PSAP:

(A) Payment or reimbursement for CPE for a primary PSAP that is customer-owned and maintained is subject to the Office’s review and approval;

(B) An Application Programming Interface to integrate ANI and ALI into a CAD system in use by a primary PSAP.

(C) On-going maintenance costs following the warranty period, if any;

(D) Payment of costs for on-going maintenance of CPE for the primary PSAP following the expiration of the equipment’s warranty period must be made by submitting a copy of the maintenance contract with an itemized listing of hourly labor rates and equipment costs to the Office for approval; and

(E) The Office may make payment directly to the vendor upon verification that the charges are for the CPE for the primary PSAP and services originally contracted for and that the vendor's hourly labor rate does not exceed the prevailing labor rate for similar communication equipment and services.

(c) Costs of consulting services related to a regional or statewide emergency communications system pursuant to contracts approved and entered into by the Office. Consulting costs are paid by the Office directly to the consultant.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

104-080-0210

Variance

(1) A 9-1-1 jurisdiction may request a variance from these rules. Any variance from these rules, chapter 104, division 080, is subject to approval by the Office. Requests for a variance must identify from which division 080 rules, including rule section, the requester seeks a variance and include supporting documentation describing the equipment or services involved. The Office may require additional documentation or clarification at its discretion.

(2) The Office will review the request for a variance from these rules. The request for a variance must demonstrate how the equipment or services involved creates efficiency in business processes beyond the minimum service requirements for the 9-1-1 jurisdiction in the operation of the PSAP. The Office will notify the 9-1-1 jurisdiction in writing if the request for a variance is approved or rejected and describe the reason for the decision.

Stat. Auth.: ORS 403.120; 2015 HB 2426
Stats. Implemented: ORS 403; 2015 HB 2426
Hist.: OEM 3-2015, f. & cert. ef. 12-1-15

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