Frequently Asked Questions
What if this page is not displaying or operating properly?
I can’t open the report once it’s downloaded.
You must have Adobe’s Acrobat reader loaded on your PC or Mac. If your browser does not prompt you to automatically download the reader, use this URL to download and follow the instructions:
Acrobat reader is free and a standard tool for viewing “pdf” files. After it’s loaded, try to download and view again.
The report I’m viewing is sideways. How do I change the orientation so it reads top to bottom?
You are viewing the downloaded documents using Adobe’s Acrobat. You can use the rotate icon at the top of the page to rotate the entire document or one page. If you need more help, click the Acrobat help icon.
Why can’t I view reports older than 2004?
Our database includes 2004 and newer reports. Prior year reports are available only in hardcopy. You can call the Audits Division for information on how to order these at 503-986-2255.
I’ve viewed several reports and now all I’m getting is a gray screen. What’s wrong?
Depending on your Internet settings, repeated downloads can fill the cache, or memory storage area your browser uses to redisplay pages you have downloaded. Try closing your browser and restarting. If this does not solve the problem, you may need to clear your cache.
To clear the cache for Internet Explorer:
1. Click “Start”.
2. Click “Settings”.
3. Click “Internet Options”.
4. Under “Temporary Internet Files” click “Delete Files”.
5. Restart your browser and try to download again.
To clear the cache for Firefox, enter "Cache Options" in Help. The instructions can be found under “Changing Cache Settings.”
I’ve found the municipality I’m looking for, but nothing happens when I click on the “View Report” button. Why?
If there is no report for the municipality for the year selected, the “View Report” button is grayed out and we display “No audit report on file for the year selected.” The municipality may not have filed a report for that year, or the report may not have been scanned into our system.
Is your system always available?
To provide you with the most up-to-date information possible, some of our services may be unavailable between the hours of 11:15 p.m. and 3:00 a.m. Pacific Time. We apologize in advance for any inconvenience and ask that you check back with us at a later time.
Do I need a high-speed Internet connection?
No, you can search and view reports over a regular telephone line (versus DSL or Cable connection). Some of the audit reports are several hundred pages and may take a very long time to download, depending on the speed of your service. If you are downloading a large report, make sure you have scheduled enough time before our system backup when access is unavailable between 11:15 p.m. and 3:00 a.m. Pacific Time.
I entered a municipal name and a different name was returned in the search. Why?
We have added DBAs (doing business as) for some municipalities that are known by more than one name; e.g., school districts are often known by a numeric district as well as a literal name. We always return the legal name. Also, the municipality may have had a name change. If the previous name was entered, the system returns the current legal name.
We always display the name you entered for your search. If you believe the municipality returned on your search is not correct, please notify us at 503-986-2255.
Thank you for using our system. Comments are welcome.